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Client Advisor Assistant

Birmingham, GB, B3 2RT

Job Description

The role holder will work as part of the Front Office within a support role, providing a range of assistance in support of qualified investment advisers in delivering the highest levels of service to clients.

This is a 1st line of defence role.

Key accountabilities:

  • To proactively manage client queries as a result of direct client interaction over the telephone, via email/post, or passed from the Client Adviser.
  • To maintain client files and records including new client set-up and deletion.
  • To prepare, check and dispatch client valuation records, either screen based or in hard copy, as required to maintain accuracy and in accordance with regulatory requirements.
  • To assist in ensuring the team meets all its obligations in respect of the Client Profile Update / KYC process.
  • To liaise with the Operations’ teams on behalf of the team with regards to all areas of client servicing including, but not limited to, account opening, payments, closures
  • To maintain proactive dialogue with clients, as required and directed.
  • To provide secretariat support for internal and external client communication as required.
  • To reflect and adhere to a culture of compliance in all relevant tasks.
  • To develop own professional expertise through on the job training, formal training and, where appropriate, professional qualifications
  • Carry out any other duty as may reasonably be required
  • Adopts new ways of working and procedure / process enhancements

Knowledge and Experience:

  • Experience of working in a similar role providing support to Adviser’s.
  • Experience with dealing with HNW clients.
  • Experience of supporting a number of advisors, rather than on a 121 basis.
  • Understands Risk within context of the role and meets the regulatory obligations, as applicable.

Attributes and Qualities:

  • Good communication and written English skills.
  • Very good telephone manner, comfortable handling client queries directly.
  • Excellent team working skills. Supports and encourages others to generate a positive working culture, sharing information cross-functions.
  • High accuracy and attention to detail.
  • Well organised and efficient.
  • Takes a solution oriented approach and challenges the way we do things: “see it, say it, fix it”.

Technical Skills:

  • Computer literate with good knowledge of Microsoft systems (Outlook, Word, Excel, Powerpoint).
  • Capable of using either or both of G2 and Intelligent Office.
  • Act as true first line of defence for clients and Quintet through proactive risk management.
  • This is a ‘client facing’ position that is subject to the ‘individual conduct rules’ requirements and the firm’s relevant role specific guidance for ‘information givers’.

Language Skills:

  • Fluent in English