Business Support Manager

Purpose of the Job

Our parent company, Quintet Private Bank, is a leading private bank in the wealth management sector; we are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. Compared to others, we are small (<1,800 employees across over 30 European and UK locations) with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth.

When you join us you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programmes.

We are seeking a highly motivated Business Support Manager to enhance our operational efficiency and help drive our growth within Brown Shipley. This role is ideal for someone with strong analytical skills and a proactive mindset while offering the chance to make a significant impact in the business and continue to develop a deep understanding of Private Banking/Wealth Management.  The Business Support Manager will play an integral part, working as part of the Business Management function providing direct support to the Private Bank and the broader Executive Committee (ExCo). 

Key Accountabilities

The key responsibility of the role is to support the commercial and strategic objectives of the Private Bank by overseeing and managing business processes and implementation of operational business change. 

This will include:
- Ensuing the delivery of a high quality client journey and efficient and effective methods of working deployed within client facing business areas
- Performing business and impact analysis related to business change agenda and commercial initiatives on an ad-hoc and periodic basis
- Addressing issues and identifying improvements supporting the business to achieve its wider strategic objectives

Other Responsibilities
Involvement in various initiatives/change deliverables and on-going activity to ensure that the services delivered to clients are fit for purpose, including:
- Development of process flows to ensure business processes are effective and adhered to within the business
- Inputting to and managing change and project change initiatives
- Documenting and reviewing procedure documents used across the business 
- Training development and delivery, in line with BAU and change implementation requirements 
- Liaising with front office, operational and other functions within Brown Shipley & Quintet to ensure business processes meet expected and required levels
- Operating in accordance with the firm's risk appetite and regulatory requirements delivering clear/simpler ways of operating that deliver excellent client experience
- Set up and lead workshops and co-ordinate working groups and SME’s to gain knowledge and experience to support change and on-going process improvement
- Provide support to the wider business and other members of Business Support
- Culture & Behaviour – to help develop and sustain a team culture built upon the Quintet Group’s Behaviours.
- Personal Development – to develop own professional expertise through on the job training, formal training and, where appropriate, professional qualifications.
- Conduct Risk – maintain allocated 1st line conduct controls at all times.

Knowledge and Experience

Knowledge of UK Private Banking and Wealth Management market, including relevant understanding of core products and services 
Financial and MI analysis 
Process mapping
Project management

Attributes and Qualities

Analytical
Structured
Self motivated and determined
Flexible/agile worker
Team worker
Good at presenting financial data

Technical Skills

Relevant financial qualification
Educated to degree level
Ability to use G2 & Intelligent Office, and other applications relevant to the role
End-to-end process design skills – an advantage

Languages Skills

Fluent in English