eBanking Administration Officer

Purpose of the Job

Quintet Private Bank is a leading private bank in the wealth management sector; we are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. We are a bank headquartered in Luxembourg , with branches in Belgium, Denmark, Germany, Netherlands and a subsidiary in the UK and supervised by the ECB with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth.

When you join Quintet you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programmes. 

The eBanking Administration Officer provides support for "myQuintet"and "myQuintetPro" to internal and external clients. They keep all the contracts and documentation up to date and are the point of contact for CRM / CA/ CAA’s.

The successful candidate will be responsible for client access management as well as various controls related to client access.
 

Key Accountabilities

• Management and updating of myQuintet and myQuintetPro contracts and documentation
• Manage customer access, send codes and access cards 
• Create / modify the rules in Notification Admin in order to setup the reports
• Manage the competence graphs in order to setup the validation of the 4 eyes in cash payment of G2PRO
• Management of relations and problems with LO access team 
• Manage and resolve client queries on myQuintet and myQuintetPro
• Contribute to the daily management of the helpdesk mailbox and the telephone and ensure backup.
• Keep procedures updated in our Knowledge Base and propose improvements
• Participate in various controls to ensure compliance with audit and legal requirements
• Ensure timely and accurate communication with clients regarding their access and any issues they encounter

Knowledge and Experience

• Knowledge of banking processes
• Experience with an eBanking tool 
• G2 Pro
• Having worked in a helpdesk or call center is considered an asset

Attributes and Qualities

• Excellent written and verbal communications skills
• Customer-service oriented with a problem-solving attitude
• Ability to work independently and as part of a team
• Attention to detail and strong organizational skills

Technical Skills

• Business Skills
• MS- Office 365

Languages Skills

• French
• English